Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries across multiple channels, including calls, chat, and email. The role involves resolving customer issues, escalating complex concerns, and maintaining accurate records of interactions. Candidates must meet professional standards for quality, attendance, and productivity in a fast-paced environment.
Responsibilities
- Handle customer inquiries via calls, chat, and email
- Resolve issues and escalate complex concerns
- Document interactions and update records
- Maintain quality and productivity standards
Required Skills
- At least Senior High School graduate
- Excellent English communication skills
- Willingness to work onsite
- Amenable to shifting or night shifts
Job Details
Job Responsibilities:
- Handle customer inquiries through calls, chat, email, or tickets
- Provide accurate information and assistance regarding customer concerns
- Resolve basic issues and escalate complex concerns to the proper team
- Document customer interactions and update records accurately
- Maintain professional and positive communication with customers
- Meet quality, attendance, and productivity standards
Qualifications:
- At least Senior High School graduate
- With or without BPO experience
- Good to excellent English communication skills
- Willing to work onsite in Taguig/McKinley
- Amenable to shifting or night shift schedule