e-Commerce Operations Executive

Role Description We are looking for an e-Commerce Executive (Operations cum Customer Service) to support Thryft’s day-to-day eCommerce, warehouse, fulfillment, and customer service operations. This is a hands-on role that combines order fulfillment, item processing, customer support, inventory coordination, and operational administration. You will help ensure that customer orders are fulfilled accurately, customer enquiries are handled professionally, and daily warehouse operations run smoothly. As a small team, we are looking for someone who is responsible, independent, detail-oriented, and comfortable taking ownership of daily tasks. You should be comfortable working with large volumes of secondhand items such as books, vinyl records, and other preloved goods. You will also work alongside and help coordinate 2 part-time warehouse staff to ensure processing and fulfillment tasks are completed efficiently. This is a full-time, on-site role based at our warehouse. Key Responsibilities - eCommerce Operations & Fulfillment: Support daily order fulfillment, including picking, packing, and preparing customer orders. Assist with processing incoming secondhand items such as books, vinyl records, and other preloved goods. Help ensure items are sorted, checked, organized, and prepared for listing or fulfillment. Maintain smooth day-to-day warehouse workflows with minimal errors or delays. Coordinate with 2 part-time warehouse staff to complete processing and fulfillment tasks. Ensure inventory and order-related information is handled accurately. Identify and resolve operational issues that may affect order accuracy or customer experience. - Customer Service: Handle customer enquiries via email and other relevant communication channels. Respond to questions relating to orders, delivery, trade-ins, products, and general eCommerce matters. Troubleshoot customer issues and follow through until they are resolved. Provide a helpful, professional, and positive customer experience. Escalate complex issues where needed, while being able to handle routine enquiries independently. - Administrative & Operational Support: Assist with administrative tasks such as ordering supplies from vendors or suppliers. Support basic reporting, tracking, and operational documentation where required. Work with digital tools, eCommerce systems, spreadsheets, and internal workflows. Suggest improvements to make daily operations more efficient and reliable. Requirements - Strong sense of responsibility and reliability. - Good written communication skills for customer service emails. - Comfortable working independently in a small team environment. - Detail-oriented and able to handle repetitive operational tasks accurately. - Comfortable with hands-on warehouse work, including sorting, packing, and handling large volumes of items. - Comfortable using technology, eCommerce platforms, spreadsheets, and digital tools. - Able to multitask across fulfillment, customer enquiries, and operational administration. - Analytical and practical in resolving day-to-day operational issues. - Comfortable travelling to our warehouse at 23 Kian Teck Road, near Pioneer / Joo Koon MRT. - Prior experience in eCommerce, customer service, logistics, warehouse operations, or supply chain support is an advantage.