Customer Service Representative
Job Summary
We are seeking customer-focused individuals to join our voice account team. The role involves handling inbound and outbound calls to resolve customer concerns and provide accurate information. Candidates should possess strong communication skills and be willing to work shifting schedules.
Responsibilities
- Handle inbound/outbound calls
- Resolve customer inquiries
- Document customer interactions
- Maintain service standards
Required Skills
- Strong English communication
- Basic computer navigation
- Typing skills
- Ability to work shifting schedules
Job Details
Primary Responsibilities
• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.
Qualifications
• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.