Customer Service Representative
Job Summary
We are looking for customer-focused and motivated individuals to join our team as Customer Service Representatives. In this role, you will assist customers by handling inquiries, resolving concerns, and delivering excellent customer service through various communication channels. This is a seasonal position with a four-month contract.
Responsibilities
- Respond to customer inquiries
- Resolve customer concerns
- Document interactions
- Meet performance standards
Required Skills
- Excellent communication skills
- Problem-solving skills
- Customer service orientation
- Willingness to work shifting schedules
Job Details
Key Responsibilities
- Respond to customer inquiries professionally and efficiently.
- Resolve customer concerns while maintaining a positive customer experience.
- Provide accurate information about products, services, and account-related concerns.
- Document customer interactions following company procedures.
- Meet quality, productivity, and performance standards.
- Collaborate with team members and supervisors to ensure customer satisfaction.
Qualifications
- College graduates are welcome to apply; no BPO experience required.
- College undergraduates with at least two years completed (no back subjects/backlogs) must have at least six months of BPO experience.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service skills.
- Willing to work on shifting schedules, weekends, and holidays if required.
- Willing to work on-site at Vertis North, Quezon City.
Compensation and Benefits
- Earn up to ₱22,000 per month.
- ₱25,000 completion bonus, subject to company terms and conditions.
- Opportunity to gain valuable experience in the BPO industry.