Customer Service Representative
Job Summary
This is an exciting opportunity to join the Customer Service team at ALORICA TELESERVICES, INC. as a Customer Service Agent with no prior experience required as full training is provided. The role involves responding to inbound customer inquiries, resolving customer issues, and providing information about products and services. Successful candidates will enjoy competitive salary, performance incentives, HMO benefits, and opportunities for career growth.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat
- Resolve customer issues and concerns in a timely and professional manner
- Document customer interactions and maintain accurate records
Required Skills
- High school graduate or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in English
Job Details
What you'll be doing
- Responding to inbound customer inquiries and requests via phone, email, and chat
- Resolving customer issues and concerns in a timely and professional manner
- Providing information about products and services to customers
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to promote additional products and services to customers
- Collaborating with team members to improve customer service processes and procedures
What we're looking for
- Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
- No experience required!
- Excellent communication and interpersonal skills
- Strong customer service orientation and problem-solving abilities
- Ability to work effectively in a fast-paced, team-oriented environment
- Proficiency in English, both written and verbal
- Basic computer skills and familiarity with customer service software
- Passion for delivering exceptional customer experiences
What we offer
- Competitive salary and performance-based incentives
- Opportunities for career growth and development
- HMO benefits
- Paid time off and holidays
- Team-building activities and social events
- 20% Night Differential