Customer Service Executive
Job Summary
The Customer Service Executive – Service provides administrative and back-end support to the After Sales and Service Department. This role is responsible for coordinating service requests, processing SAP transactions, and monitoring service jobs and parts orders. Additionally, the position involves preparing reports and assisting with customer billing and payment follow-ups.
Responsibilities
- Process service and sales orders in SAP
- Monitor service jobs and parts orders
- Prepare monthly service reports
- Manage billing and payment follow-ups
- Provide administrative support to engineers
Required Skills
- 2+ years of SAP experience
- Office administration skills
- SAP CS module knowledge
- Microsoft Office proficiency
- Strong communication and organizational skills
Job Details
Key Responsibilities:
- Create and process service orders, parts calls, purchase requests, and sales orders in SAP.
- Maintain accurate records and data in the SAP Customer Service (CS) module.
- Coordinate service requests, parts/material requirements, and deliveries.
- Monitor work-in-progress (WIP) and outstanding service jobs.
- Record man-hours and travel hours and prepare monthly service reports.
- Process sales and service invoices and send billing documents to customers.
- Assist in customer payment collection and follow-ups.
- Provide back-end administrative support to Service Sales Engineers.
- Support the monitoring of rental fleet activities.
- Ensure compliance with 5S and EHS standards.
Qualifications:
- Preferably a graduate of Accountancy or any 4-year college course.
- At least 2 years of hands-on SAP experience.
- Experience in office administration or service support is required.
- Knowledge of SAP Customer Service (CS) processes is an advantage.
- Detail-oriented with good communication, coordination, and organizational skills.
- Proficient in Microsoft Office applications.