Customer Service Coordinator

Key Responsibilities: Customer Support: - Handle inbound customer inquiries through phone, email, and other communication channels. - Respond professionally to customer questions, concerns, and feedback. - Resolve customer issues or coordinate with the appropriate team for resolution. - Maintain accurate records of customer interactions and account updates. Membership Coordination: - Assist customers with membership inquiries, renewals, and account-related requests. - Schedule appointments and follow up on customer requests when necessary. - Update customer information and maintain accurate CRM records. Online Reputation Management: - Monitor and respond to customer reviews and feedback professionally. - Escalate recurring concerns to the appropriate department. - Help maintain a positive customer experience across all communication channels. Reporting & Administrative Support: - Prepare daily, weekly, and monthly reports using Microsoft Excel and Google Sheets. - Track customer inquiries, memberships, and operational metrics. - Maintain organized documentation and records. - Create basic presentations and reports using Microsoft PowerPoint when needed. - Support management with administrative and reporting tasks. Qualifications: - Minimum of 3-5 years of experience in Customer Service, Customer Support, Virtual Assistant, Call Center, Hospitality, Membership Services, or a related role. - Excellent English verbal and written communication skills. - Strong customer service and problem-solving skills. - Highly organized with excellent attention to detail. - Comfortable working independently and managing multiple priorities. - Experience working with remote teams is an advantage. - Available to work Night Shift (Eastern Time overlap). Candidates must be proficient in: - Microsoft Excel, Google Sheets, Microsoft Word, Microsoft PowerPoint, Google Docs, Gmail & Google Workspace. - CRM or Customer Support Platforms (HubSpot, Zendesk, Salesforce, Freshdesk, etc.). Preferred Skills: - Strong reporting and analytical skills. - Ability to create and maintain spreadsheets. - Comfortable preparing reports and presentations. - Good computer literacy and fast learner with new systems. - Excellent time management and organizational skills.