Customer Service Rep
Job Summary
Carryboy Phils., Inc. is seeking a Customer Service Representative to handle incoming inquiries, resolve customer issues, and manage accounts. The ideal candidate possesses strong communication skills, technical proficiency in CRM software, and the ability to thrive in a fast-paced environment. Responsibilities include answering calls, processing orders, troubleshooting complaints, and maintaining comprehensive product knowledge.
Responsibilities
- Handle incoming customer calls, emails, and live chats
- Troubleshoot problems and resolve customer complaints
- Process orders, charges, refunds, and updates
- Maintain expert-level product and service knowledge
Required Skills
- Associate or bachelor's degree preferred
- Strong verbal and written communication
- Proficiency in CRM software (Zendesk, Salesforce)
- Active listening and problem-solving
Job Details
Qualifications & Skills
- Education: Associate or bachelor's degree preferred.
- Communication: Strong verbal and written communication skills with the ability to maintain an empathetic and positive tone.
- Technical Skills: Proficiency in using computers, headsets, and CRM software (such as Zendesk or Salesforce).
- Soft Skills: Active listening, problem-solving, time-management, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Inquiry Handling: Answer incoming customer calls, emails, and live chats promptly and accurately.
- Issue Resolution: Listen attentively to customer complaints, troubleshoot problems, and provide appropriate solutions.
- Account Management: Process orders, calculate charges, issue refunds/exchanges, and update customer records.
- Product Knowledge: Maintain expert-level knowledge of the company's products or services to effectively educate customers.