General Manager

Key Responsibilities - Lead and oversee the overall day-to-day operations of StretchX. - Develop and execute strategies that support business growth and expansion. - Drive operational excellence and ensure consistently high standards of customer service. - Monitor business performance, financial results, KPIs, and departmental targets. - Lead, mentor, and develop high-performing teams while fostering accountability and a strong performance culture. - Identify potential locations, markets, partnerships, and opportunities for future expansion. - Work closely with relevant teams to strengthen marketing strategy, brand positioning, customer acquisition, and revenue growth. - Manage budgeting, forecasting, cost control, and financial performance. - Develop and improve operational policies, systems, and processes. - Prepare and present business performance reports and strategic recommendations. - Build and maintain strong relationships with clients, business partners, vendors, and other key stakeholders. - Identify business risks and implement appropriate mitigation strategies. - Ensure company objectives are effectively communicated and executed across departments. Qualifications - Minimum 10+ years of experience in the fitness industry, preferably in senior management, general management, multi-site operations, or a comparable leadership position. - Demonstrated experience in business expansion, growth management, and operational scaling. - Strong marketing leadership with an understanding of customer acquisition, brand development, sales growth, and market positioning. - Proven leadership and people-management capabilities, including team supervision, coaching, mentoring, and performance management. - Strong knowledge of operations management, process optimization, and project execution. - Solid commercial and business acumen, with experience in budgeting, forecasting, financial analysis, and strategic planning. - Ability to analyze business data and KPIs and turn insights into actionable decisions. - Excellent communication, negotiation, and interpersonal skills. - Demonstrated ability to work effectively with internal teams, external partners, and senior stakeholders. - Comfortable operating in a fast-paced, growth-focused environment and taking ownership of results. - Bachelor’s degree in Business Administration, Management, Marketing, or a related field. An MBA or other relevant advanced degree is an advantage. - Must be comfortable working full-time on-site in Alabang, Muntinlupa.