Financial Customer Service
Job Summary
Financial Customer Service Representative helps customers with banking and financial inquiries while ensuring data privacy and account security. The role requires at least 6 months of BPO or customer service experience and B2 CEFR English proficiency. This is a full-time, 100% onsite position located in Cebu IT Park.
Responsibilities
- Assist customers with banking and financial inquiries
- Provide accurate account and transaction information
- Resolve customer concerns securely
- Deliver professional support via phone and other channels
Required Skills
- High School or Senior High School Graduate
- Minimum 6 months BPO/customer service experience
- B2 CEFR English proficiency or higher
- Excellent communication skills
Job Details
Qualifications
- At least a High School Graduate (Old Curriculum) or Senior High School Graduate
- Minimum of 6 months Customer Contact Experience (CCE) in a BPO or customer service environment
- B2 CEFR English proficiency or higher
- Excellent communication and customer service skills
- Willing to work onsite on a shifting schedule
Job Responsibilities
As a Financial Customer Service Representative, you will:
- Assist customers with banking and financial account inquiries
- Provide accurate information regarding account balances, transactions, and available services
- Help resolve customer concerns while ensuring data privacy and account security
- Deliver professional and efficient customer support through phone and other communication channels
- Maintain a high level of customer satisfaction by providing timely and accurate assistance