Customer Service Representative
Job Summary
We are seeking a dedicated Customer Service Representative to manage e-commerce accounts and handle customer inquiries across various channels. The role involves processing orders, resolving issues, and coordinating with suppliers to ensure exceptional customer satisfaction. Ideal candidates will possess strong communication skills and previous customer service experience.
Responsibilities
- Process and manage customer orders
- Handle inbound and outbound calls
- Respond to emails and chat inquiries
- Manage returns, refunds, and exchanges
- Coordinate with suppliers and shipping providers
Required Skills
- Fluent verbal and written English
- Previous customer service experience
- GoFlow or e-commerce platform experience
- Strong organizational skills
- Excellent problem-solving abilities
Job Details
Key Responsibilities:
- Process and manage customer orders through GoFlow
- Answer inbound customer phone calls professionally
- Make outbound calls to customers when needed regarding orders, shipping updates, and issue resolution
- Respond to customer emails and chat inquiries
- Handle returns, refunds, exchanges, and order-related concerns
- Track orders and provide customers with status updates
- Maintain accurate customer and order records
- Coordinate with suppliers, warehouses, and shipping providers
- Deliver outstanding customer service and problem resolution
Job Requirements:
- Fluent verbal and written English
- Clear and professional phone communication skills
- Previous customer service or call handling experience
- Experience with GoFlow or e-commerce platforms is preferred
- Strong organizational and multitasking abilities
- Excellent problem-solving skills and attention to detail
- Comfortable speaking with customers throughout the day