Customer Service Representative
Job Summary
We are seeking detail-oriented individuals for our Customer Service team. The role focuses primarily on non-voice communication through chat and email support. Candidates should be comfortable with a streamlined workflow and shifting schedules.
Responsibilities
- Manage customer inquiries via chat/email
- Provide product information and troubleshooting
- Document interactions accurately
- Maintain high satisfaction ratings
Required Skills
- Strong written English
- Basic computer proficiency
- Typing speed 30-35 WPM
- Willingness to work shifting schedules
Job Details
Primary Responsibilities:
- Manage and resolve customer inquiries via digital messaging channels.
- Provide accurate product information and troubleshoot account issues.
- Document customer interactions clearly and concisely in the system.
- Maintain high satisfaction ratings through professional written correspondence.
Requirements:
- Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
- Communication: Strong written English skills with a focus on grammar and clarity.
- Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.
- Flexibility: Willingness to work in shifting schedules, including nights and weekends.
- Experience: Previous BPO experience is welcomed but not mandatory.