Customer Service Representative
Job Summary
WHR Global Consulting is seeking Customer Service Representatives for an on-site role in Quezon City handling international voice accounts. Responsibilities include providing customer support and resolving client concerns in a fast-paced BPO environment. Candidates must meet specific educational and BPO experience requirements and be willing to work night shifts and shifting schedules.
Responsibilities
- Handling international voice accounts
- Providing excellent customer support
- Ensuring timely resolution of client concerns
Required Skills
- Strong ENGLISH and TAGALOG communication
- Problem-solving abilities
- Customer service orientation
Job Details
Position Title: Customer Service Representative for Quezon City
Location: Quezon City / On-site
Setup: Night Shift / Shifting schedules
Job Description
We are looking for Customer Service Representatives to join our team in Quezon City. The role involves handling international voice accounts, providing excellent customer support, and ensuring timely resolution of client concerns in a fast-paced BPO environment.
QUALIFICATIONS
Educational Background:
- HS/SHS graduate with 2+ years BPO international voice experience, or
- Completed at least 2 years in college with 6+ months BPO international voice experience
- Healthcare account experience is a plus!
Skills & Competencies:
- Strong ENGLISH (B2 level) and TAGALOG communication
- Excellent analytical and problem-solving abilities
- Good customer service orientation
- Strong interpersonal and communication skills
- Solid analytical thinking and attention to detail
Work Requirements:
- Willing to work on-site
- Amenable to shifting schedules
CAN START IMMEDIATELY THIS AUGUST!