Customer Service Representative
Job Summary
Provide exceptional customer service and support to clients through various channels while addressing inquiries and resolving issues. Maintain accurate records of customer interactions and collaborate with team members to enhance service delivery. Assist in scheduling appointments and managing customer requests effectively.
Responsibilities
- Provide exceptional customer service and support
- Address customer inquiries and resolve issues
- Maintain accurate records of interactions
- Collaborate with team members
- Assist in scheduling appointments
Required Skills
- Proficiency in English language
- Strong customer service and interpersonal skills
- Organizational and scheduling skills
- Team player with strong work ethic
- Basic technical skills (Salesforce is a plus)
Job Details
Logistics (Voice & Non-Voice) Banawa Site
Provide exceptional customer service and support to clients through various channels.
Address customer inquiries, resolve issues, and ensure customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to enhance service delivery and operational efficiency.
Assist in scheduling appointments and managing customer requests effectively.
Requirements:
Educational Qualifications: High School Diploma OLD or equivalent
Experience Level: with or without experiences
Skills and Competencies: Proficiency in English language
Skills and Competencies: Strong customer service and interpersonal skills
Skills and Competencies: Organizational and scheduling skills
Qualities and Traits: Team player with a strong work ethic
Skills and Competencies: Basic technical skills, familiarity with Salesforce is a plus