Benefits Operations Associate

POSITION TITLE: Benefits Administration Operations Associate WORK LOCATION: Alabang, Muntinlupa WORK SETUP: Night Shift SALARY: PHP 29k to PHP 30k DUTIES & RESPONSIBILITIES • Supporting Initial Case Intake and Vetting for all nationally supported BenAdmin Technology platforms through Online Access, Product Validation and Integration Notification. • Sorting discrepancies reports. • Facilitate enrollment and follow up of identified eligibility issues as needed. This includes but is not limited to entering information into the carrier website, completing carrier spreadsheets, emailing/faxing the document to the carrier or processing the transaction over the phone with the carrier contact and follow up with the carrier to obtain status updates. • Maintain and adjust documentation per workflows, procedures, and protocols in Excel, OneNote and Word. • Reviewing data for deficiencies or errors, reporting any incompatibilities. • Connect incoming cases from both internal and external stakeholders with relevant records in CRM (D365) database. • Identify and execute verification tasks within the relevant BenAdmin technology platform. • Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA). JOB REQUIREMENTS • Graduate with an associate degree in a related business field. • At least 1 year of work experience in relevant or related role/capacity. • Knowledge and experience of health and ancillary insurance products and benefit plan designs. • Knowledge and experience with HCM Solutions is preferred. • A solid working knowledge and experience of D365 is required for this role Minimum Qualification: At least 1+ year experience in handling health & ancillary insurance benefits Exposure in Dynamics 365 is required Advanced Excel skill Excellent communication skills Okay to work onsite on a graveyard schedule Benefits: Day 1 HMO with 1 free dependent Day 1 Life Insurance 10% ND 15 leave credits after 1 year Work Arrangement: 48 hours a week (Monday to Friday, night shift) Onsite