Customer Service Agent

JOB RESPONSIBILITIES • communicate with customers in a courteous, friendly and professional manner using agreed procedures • listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport • clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • maintain basic knowledge of client products and/or services. CANDIDATE PROFILE • 18 years old or above • computer & internet literate • must be FLUENT in English; keep in mind that you'll be conversing with foreign customers • committed to full-time long-term employment All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins. EDUCATIONAL & PROFESSIONAL ATTAINMENT • at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12) • not tied up with academics; not currently studying nor enrolling for school • fresh college graduates are encouraged to apply • BPO experience handling international voice account is a DEFINITE PLUS but not required. NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.