Collections Customer Service Representative
Job Summary
As a Collections Representative, you will be responsible for managing and recovering overdue payments from our international client base through proactive outbound calling. This role requires a professional and empathetic approach to negotiation to achieve collection targets. You will maintain positive customer relationships while adhering to collection best practices.
Responsibilities
- Manage and recover overdue payments
- Conduct proactive outbound calls
- Negotiate payment settlements
- Achieve collection targets
Required Skills
- 6+ months collections experience
- International outbound calling skills
- Negotiation and persuasion
- CRM software proficiency
- Fluent English communication
Job Details
Nature of Employment: Full Time
Working Setup: Full Onsite
Working Schedule: Night Shift
Role Responsibilities:
- Manage and recover overdue payments from international client base.
- Conduct proactive outbound calling.
- Apply professional and empathetic negotiation techniques.
- Achieve collection targets while maintaining positive customer relationships.
Qualifications:
- Minimum of 6 months of proven experience in a collections role, preferably in a BPO or call center environment.
- Educational background: Associate degree graduates or at least 3rd-year undergraduate students are welcome to apply (provided they have no failing grades).
- Demonstrated experience in an international outbound call setup, handling various customer demographics.
- Exceptional negotiation, persuasion, and verbal communication skills in English.
- Ability to handle difficult conversations with professionalism and empathy.
- Proficiency in using computer applications and customer relationship management (CRM) software.