Customer Service Expert
Job Summary
E-Solutions IT Services is seeking a Customer Service Superstar for an on-site position in Bridgetowne, Quezon City. The role involves handling customer inquiries via calls, chat, or email with empathy and accuracy. Candidates must have at least 1 year of BPO or CCE experience and strong communication skills.
Responsibilities
- Handle customer inquiries via phone, chat, or email
- Provide accurate information and timely solutions
- Resolve issues with professionalism and empathy
- Document customer interactions in the system
- Collaborate with team members to improve service quality
Required Skills
- At least 1 year of BPO/CCE experience
- Strong English communication skills
- Problem-solving skills
- Willingness to work on shifting schedules
Job Details
Handle customer inquiries via phone, chat, or email
Provide accurate information and timely solutions
Resolve issues with professionalism and empathy
Document customer interactions in the system
Collaborate with team members to improve service quality
Requirements:
At least 1 year of BPO/CCE experience (voice accounts preferred)
Strong English communication and problem-solving skills
Willingness to work on shifting schedules and onsite (if required)
Background in travel (GDS experience) or financial services is a plus but not required