Sales Customer Service Rep

Job Summary The Sales Operations Associate is responsible for providing excellent customer service, assisting walk-in customers with their purchases, processing sales transactions accurately, and supporting the day-to-day operations of the store. The role ensures a positive customer experience while maintaining efficient sales and cashiering operations. Key Responsibilities Customer Service - Welcome and assist walk-in customers in a friendly and professional manner. - Respond to customer inquiries and provide accurate product information. - Recommend suitable products based on customer needs and preferences. - Resolve customer concerns or complaints promptly and escalate issues when necessary. - Build and maintain positive customer relationships to encourage repeat business. Sales - Promote and sell company products and services to achieve individual and team sales targets. - Prepare quotations and process customer orders. - Monitor product availability and coordinate with the appropriate department regarding stock requirements. - Upsell and cross-sell products whenever appropriate. - Maintain product displays and ensure merchandise is organized and presentable. Cashiering - Accurately process cash, card, digital, and other approved payment transactions. - Issue official receipts, invoices, and other necessary sales documents. - Ensure proper cash handling procedures are followed at all times. - Perform daily cash reconciliation and submit reports at the end of each shift. - Report any cash discrepancies immediately to the supervisor. Sales Operations - Maintain accurate records of sales transactions and customer information. - Assist in inventory monitoring, stock receiving, and stock replenishment. - Ensure the sales area is clean, organized, and compliant with company standards. - Coordinate with warehouse and logistics personnel for order fulfillment when necessary. - Perform administrative tasks related to sales operations as assigned. Qualifications - Bachelor's degree in Business Administration, Marketing, or any related field is preferred. - At least one (1) year of experience in sales, customer service, retail, or cashiering is an advantage. - Excellent communication and interpersonal skills. - Strong customer service orientation and sales skills. - Knowledge of basic cashiering procedures and POS systems. - Proficient in Microsoft Office applications (Word, Excel, Outlook). - Honest, detail-oriented, organized, and trustworthy. - Able to work under pressure and in a fast-paced environment. - Willing to work on weekends, holidays, and shifting schedules if required. Key Competencies - Customer Service Excellence - Sales and Negotiation Skills - Cash Handling Accuracy - Communication Skills - Problem-Solving - Time Management - Attention to Detail - Teamwork - Integrity and Accountability Benefits - Free parking - On-site parking - Paid training - Promotion to permanent employee