Customer Service Representative

Date PostedAugust 14, 2026LocationpampangaCompanyMetacom CareersSalary₱20-25KTypeFull-time

Job Summary

Interact with customers via phone, email, or chat to provide information and assistance while resolving customer complaints effectively. Maintain accurate records of customer interactions and collaborate with team members to enhance the overall customer experience. Provide product and service information to customers as needed.

Responsibilities

  • Interact with customers via phone, email, or chat
  • Resolve customer complaints effectively
  • Maintain accurate records of interactions
  • Provide product and service information

Required Skills

  • Strong English communication skills
  • Excellent problem-solving abilities
  • Interpersonal and people skills
  • Strong work ethic and organizational skills

Job Details

Interact with customers via phone, email, or chat to provide information and assistance. Resolve customer complaints effectively and professionally to ensure satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance the overall customer experience. Provide product and service information to customers as needed. Requirements Educational Qualifications: Bachelor’s degree in a relevant field preferred Experience Level: 0–2 years of customer service experience Skills and Competencies: Strong communication skills in English Skills and Competencies: Excellent problem-solving abilities Qualities and Traits: Strong work ethic and organizational skills Skills and Competencies: Interpersonal and people skills with a focus on customer satisfaction Skills and Competencies: Familiarity with call center operations is a plus