Customer Service Associate
Job Summary
We are looking for a Customer Service Representative to join our Retail International Voice Account and assist international customers by handling inquiries, resolving concerns, and processing requests. The successful candidate will provide accurate information, appropriate solutions, and maintain a positive customer experience while meeting established targets. We welcome candidates who are willing to work onsite on a shifting schedule.
Responsibilities
- Handle inbound voice calls from international retail customers
- Resolve product, order, and billing concerns professionally
- Meet established customer service and productivity targets
Required Skills
- High School Graduate or Senior High School Graduate
- At least 6 months of customer-facing experience
- Strong verbal and written English communication skills
- Good problem-solving skills
Job Details
Key Responsibilities
- Handle inbound voice calls from international retail customers.
- Assist customers with product, order, account, billing, and service-related concerns.
- Provide accurate information and appropriate solutions based on customer needs.
- Resolve customer issues professionally and efficiently.
- Document customer interactions and update account information accurately.
- Follow company policies, procedures, and quality standards.
- Meet established customer service, quality, and productivity targets.
- Maintain a professional and customer-focused approach during every interaction.
Qualifications
- High School Graduate or Senior High School Graduate
- At least 6 months of customer-facing experience
- Strong verbal and written English communication skills
- Comfortable handling voice interactions with international customers
- Customer-oriented with good problem-solving skills
- Willing to work onsite
- Willing to work on a shifting schedule
- BPO/customer service experience is an advantage