Customer Service Representative
Job Summary
Provide exceptional customer service and support via phone, email, and chat for a Telco Account. Resolve customer inquiries and complaints in a timely manner while maintaining a positive attitude and professionalism. Document interactions accurately and collaborate with team members to improve service practices.
Responsibilities
- Provide exceptional customer service and support via phone, email, and chat
- Resolve customer inquiries and complaints in a timely manner
- Document customer interactions and problem resolutions accurately
- Collaborate with team members to improve service practices
Required Skills
- Proficient in customer service
- Teamwork and call center operations
- Strong communication skills and patience
- Problem-solving abilities
Job Details
Provide exceptional customer service and support via phone, email, and chat for a Telco Account. Resolve customer inquiries and complaints in a timely manner. Maintain a positive attitude and professionalism with every interaction. Document customer interactions and problem resolutions accurately. Collaborate with team members to improve service practices.
Educational Qualifications: High School or Senior High School diploma required.
Experience Level: Less than 1 year of experience in a customer service role preferred.
Skills and Competencies: Proficient in customer service, teamwork, call center operations, and technical skills.
Responsibilities and Duties: Assist customers, resolve inquiries, and maintain service quality.
Working Conditions: Fast-paced call center environment with regular shifts.
Qualities and Traits: Strong communication skills, patience, empathy, and problem-solving abilities.