Customer Service Representative
Job Summary
As a Customer Service Representative, you will assist customers through phone, email, and chat by troubleshooting technical concerns and addressing inquiries. You will be responsible for providing accurate product information and ensuring efficient issue resolution. The role requires strong communication skills and basic computer proficiency to deliver excellent customer support.
Responsibilities
- Answer customer calls and assist with product and account questions.
- Investigate concerns and troubleshoot issues professionally.
- Resolve customer problems efficiently for first-call resolution.
Required Skills
- At least 6 months call center experience
- Good communication skills
- Basic computer literacy
Job Details
As a Customer Service Representative, you’ll assist customers through phone, email, and chat. You’ll be responsible for troubleshooting technical concerns, addressing customer inquiries, and providing accurate product information. Strong communication and active listening skills, along with basic computer proficiency, are essential for the role.
Key Responsibilities:
- Answer customer calls and assist with questions about products, orders, and accounts.
- Provide clear explanations of company services, policies, and available options.
- Investigate customer concerns and troubleshoot issues professionally.
- Resolve customer problems efficiently and strive for first-call resolution.
- Update customer and account information accurately.
Qualifications:
- At least 6 months call center experience
- SH/SHS Grad
- Willing to work on site
- Basic computer literacy
- Good communication skills