Customer Service Travel Expert
Job Summary
Liveware is looking for enthusiastic Customer Service (Travel Experts) to work with their growing team in Makati. The role involves answering inbound communications, managing accommodation bookings, and handling complex customer issues. Candidates will work in a collaborative environment with professional development opportunities.
Responsibilities
- Manage inbound customer communications across channels
- Handle accommodation bookings, amendments, and cancellations
- Resolve complex customer issues and complaints
- Maintain accurate customer profiles using Salesforce
Required Skills
- 1-2 years customer service experience
- Travel industry or hotel distribution platform experience preferred
- Proficiency in Microsoft Office Suite and Google Workspace
- Excellent written and verbal English communication
Job Details
Responsibilities:
- Answer and manage inbound calls, live chats, emails and other channels of communication from global customers with a sense of urgency
- Develop strong relationships with new and existing customers
- Make and manage accommodation bookings made online using the booking platform
- Manage amendments, cancellations, rebookings and refunds
- Sourcing products and services offline with Travel Partners if needed
- Effectively handle hotel relocations
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Provide travel product and service information clearly and succinctly
- Tackle complicated customer issues including complaints
- Find solutions relating to monetary disputes and provide refunds where appropriate
- Manage customer profiles and interactions by accurately using Salesforce
What we offer:
- FAST recruitment process (only 3 interviews)
- Career growth opportunities
- HMO within the first month
- Additional paid vacation leave
- Monthly allowance
- Excellent professional development
- Hands-on support both locally and internationally
- Collaborative work environment and great work culture
- Be part of a fast-growing company
Requirements:
- 1-2 years experience in customer service or any client care role
- Experience with the Travel industry is a plus
- Experience in Hotel/Travel distribution platforms is preferred (i.e Expedia, Booking.com, etc.)
- Proficiency in Microsoft Office Suite/Google Workspace
- Excellent communication skills (written and verbal English)
- Strong attention to detail, problem-solving, and multitasking abilities