IT Technical Support
Job Summary
Provide comprehensive incident and request management support for all end-user devices in Windows and non-Windows environments. Troubleshoot, analyze, and resolve hardware, software, and peripheral issues both remotely and on-site. Monitor ticketing systems and ensure timely resolution of all work orders while recommending process improvements.
Responsibilities
- Provide incident and request management support for end user devices
- Troubleshoot and resolve hardware, software, and network issues
- Supervise complaint ticketing system and ensure timely resolution
- Monitor and repair IT and office equipment
Required Skills
- Windows & non-Windows Operating environment experience
- Hardware and software troubleshooting
- Remote access tools support
- At least 1 year of technical work experience
Job Details
Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience in Windows & non-Windows Operating environment. Recommend and apply solutions, including on-site repair for remote users. Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals. Determine and execute system reconfiguration needs. Establish end user service level agreements. Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users. Supervise complaint ticketing system and follow timely resolution of all work orders. Demonstrated ability to provide user support by means of remote access tools. Provide status update to the ticketing tools in a timely manner. Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues. Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly. Must have at least 1 year of technical work experience. Amenable to work in 3 sites, Makati, Taguig, Pasig.