Training Quality Manager

Identify training needs and implement learning programs Manage onboarding, nesting, and trainer performance Conduct coaching, feedback, and performance reviews Drive continuous improvement and change management projects Ensure compliance with company and client requirements Partner with leaders to improve productivity and customer experience Qualifications College graduate External: 5+ years leadership experience in Training, Quality, or Operations BPO/shared services experience preferred Six Sigma certification is an advantage Skills Needed Leadership and people management Data analysis and problem-solving Strong communication and presentation skills Strategic thinking and decision-making Process improvement and stakeholder management Work Setup Work-from-home / hybrid / onsite based on business needs Flexible schedule May require travel when needed Benefits: Company Christmas gift Company events Discounted lunch Employee discount Free parking Health insurance On-site parking Opportunities for promotion Paid training Pay raise Work from home Experience: Management: 5 years (Required) Training: 5 years (Required) Quality management: 5 years (Required)