Technical Trainer
Job Summary
Dynamic Talent Solutions is seeking a Technical Trainer based in Clark Pampanga to deliver and evaluate soft and technical skills training. The ideal candidate will create and revise training materials, coach learners, and oversee new hire progression. A bachelor's degree, 2-3 years of training experience, and a background in collections are required.
Responsibilities
- Deliver and evaluate soft and technical skills training
- Create, facilitate, and revise training materials
- Coach, supervise, and provide feedback to new hires and trainees
- Maintain communication with clients and team members to resolve issues
Required Skills
- Bachelor's degree in any field
- Collections background required
- 2-3 years of experience as a Trainer
- Proficiency in Microsoft Office
- Strong English communication skills
Job Details
Responsibilities:
As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.
You are also expected to:
- Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Fill out accurate reports.
- Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
- Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
- Facilitate all aspects of floor-training and BQM Training for the program.
- Responsible for self-skilling & certification during periods of un-activity (classroom).
- Supervise and coach learners in nesting & BQM type environments.
- Facilitate multi-hour product, behavioral or tool change type learning experiences.
- Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
- Coach and give feedback to trainees to help them fulfill performance metrics.
- Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.
Minimum Hiring Requirements:
- Earned a bachelor’s degree in any field (Major in Education or Communication preferred).
- Collections background is required.
- At least 2-3 years of work experience as a Trainer.
- Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
- Strong English verbal and written communication skills.
- Strategic in developing solutions and process improvements.
- Willingness and ability to work in a shifting or graveyard schedule.