Healthcare Customer Service Rep
Job Summary
The Healthcare Customer Service Representative provides exceptional support to patients and clients by handling inbound and outbound inquiries. This role focuses on registration, appointment scheduling, and conflict resolution to ensure patient satisfaction. The position requires a dedicated individual to manage multiple tasks efficiently within an onsite office environment.
Responsibilities
- Handle inbound and outbound patient calls
- Manage patient registration and scheduling
- Resolve customer issues and complaints
- Maintain accurate interaction records
Required Skills
- High School Diploma or equivalent
- 6 months BPO healthcare experience
- Excellent communication skills
- Ability to multitask
Job Details
Responsibilities:
- Provide exceptional customer service to patients and healthcare clients in a professional manner.
- Handle inbound and outbound calls regarding inquiries, appointments, and services.
- Assist patients with registration and scheduling of appointments.
- Resolve customer issues and complaints, ensuring satisfaction and adherence to policies.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: At least 6 months of BPO experience handling healthcare accounts
- Skills and Competencies: Excellent communication and interpersonal skills
- Responsibilities and Duties: Ability to manage multiple tasks efficiently
- Qualities and Traits: Empathetic and patient-focused attitude
- Working Conditions: Onsite work environment