Medical Billing CS
Job Summary
We are looking for a detail-oriented and customer-focused Medical Billing Customer Support Representative to join our team. Responsibilities include handling patient billing and insurance inquiries, investigating discrepancies, and educating patients on payment plans. Qualifications require 1-2 years of experience in Medical Billing or Customer Support along with strong communication skills.
Responsibilities
- Handle inbound/outbound calls, emails, and chats regarding billing and insurance
- Assist patients with statements, charges, and insurance coverage
- Investigate and resolve billing discrepancies and claim denials
- Document customer interactions while maintaining HIPAA and TCPA compliance
- Educate patients on payment plans and financial assistance options
Required Skills
- 1-2 years experience in Medical Billing, Healthcare RCM, or Customer Support
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to handle confidential information professionally
Job Details
Responsibilities:
- Handle inbound and outbound calls, emails, and chats regarding patient billing and insurance inquiries
- Assist patients in understanding statements, charges, and insurance coverage
- Investigate and resolve billing discrepancies, claim denials, and rejections
- Document customer interactions accurately while maintaining compliance (HIPAA, TCPA, etc.)
- Escalate complex concerns when necessary
- Educate patients on payment plans, insurance benefits, and financial assistance options
- Meet performance targets for quality, accuracy, and customer satisfaction
Qualifications:
- 1–2 years of experience in Medical Billing, Healthcare RCM, or Customer Support
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to handle confidential information professionally