Regional Manager

Role Summary: The Regional Manager is responsible for the full operational and commercial performance of the Prosthetics & Orthotics business across Visayas & Mindanao. This role functions as the end-to-end regional business owner, managing sales execution, patient coordination, aftersales service, and branch/clinic operations through direct supervision of all regional functional teams based in Cebu. Key Responsibilities: 1. Regional Sales & Revenue Management (D2C & B2B) - Achieve monthly and annual revenue and device delivery targets - Manage Inside Sales and Field Sales teams to drive customer acquisition - Execute regional sales strategies and ensure conversion from leads to final delivery - Expand B2B partnerships within the region 2. Patient Operations & Service Execution - Oversee Patient Coordinators to ensure smooth end-to-end patient journey - Ensure proper scheduling from consultation → fitting → delivery - Maintain high service quality and minimize delays in patient processing 3. Aftersales & Customer Experience Management - Supervise Aftersales team to handle adjustments, complaints, and follow-ups - Ensure high customer satisfaction and long-term relationship management - Implement service recovery processes when issues arise 4. Regional Team Management - Manage and supervise all region members directly or indirectly - Assign targets, monitor performance, and ensure daily execution - Conduct performance evaluation and coaching of team members 5. Cebu Hub & Operational Coordination - Ensure Cebu branch operates as the regional execution hub - Coordinate with Production, P&O Factory, and HQ functions for delivery flow - Monitor scheduling, capacity, and operational bottlenecks - Ensure clinic readiness, compliance, and operational discipline 6. KPI & Financial Management - Own regional KPIs: revenue, conversion rate, delivery output, service quality - Manage regional expenses and improve profitability - Monitor performance daily/weekly/monthly and report to GM 7. Cross-Functional Coordination - Align closely with HQ (Production, Business Development, Finance, HR) - Coordinate with Luzon RM for best practice sharing and standardization - Support implementation of company-wide systems and policies 8. Continuous Improvement - Identify bottlenecks in sales, operations, and patient flow - Improve efficiency from lead generation to final device delivery - Implement process improvements and field execution standards Qualifications (Must Have) - Minimum 5–7 years of managerial experience in sales, operations, or healthcare-related field - Proven experience managing teams in Visayas and/or Mindanao region (STRICT REQUIREMENT) - Experience in multi-team field management (sales + operations) - Strong leadership in target-driven environment - Bachelor’s degree in any related field - Excellent communication skills in English and Tagalog - Fluent in Visayan/Cebuano (STRICT REQUIREMENT) - Strong proficiency in MS Office / Google Sheets - Ability to manage frontline teams and drive daily execution Preferred Qualifications - Experience in healthcare, medical devices, rehabilitation, or prosthetics/orthotics - Experience managing patient-facing operations or clinic environments - Experience in island-based logistics / distributed field operations