Training Manager
Job Summary
The Training Manager is responsible for developing, delivering, and monitoring training programs for both general and technical workforces. This role involves creating curriculum, overseeing vendors, leading a team of specialists, and driving new solutions. Candidates must have extensive BPO experience, particularly within the travel industry.
Responsibilities
- Develop and deliver training curriculum and materials
- Monitor training effectiveness for general and technical areas
- Select and oversee vendors for training content
- Lead a team of Specialists with full employee lifecycle responsibility
Required Skills
- Minimum 6 months relevant experience as a Training Manager
- Strong background in the travel industry
- BPO experience is a must
- Experience with Expedia accounts, IGT, WNS, or Foundever preferred
Job Details
DescriptionTraining & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:Discipline/Technical TrainingDiscipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)Non-Technical TrainingTraining in general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)Training in general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)Training on leadership and management developmentMay develop training curriculum/materials.May select and/or oversee vendors to develop training content or conduct training.Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.Serves as final decision/opinion maker in the area, coaches, mentors and trains others in the area of expertise.Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.RequirementsMinimum of 6 months relevant experience as a Training Manager.Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.Experience with IGT, WNS, or Foundever is highly preferred.BPO experience is a must.