Healthcare Customer Service Rep

POSITION: Healthcare Customer Service Representative ACCOUNT: US Healthcare | Voice WORK SETUP: Onsite SCHEDULE: Shifting Schedule Role Description: As a Healthcare Customer Service Representative, you will assist customers with their healthcare-related inquiries, account concerns, service requests, and other support needs. You will be responsible for providing clear and accurate information, addressing customer concerns professionally, and helping ensure a positive customer experience. Comprehensive training will be provided to help you understand the healthcare process and perform your responsibilities effectively. Key Responsibilities: - Handle inbound customer calls regarding healthcare-related concerns and inquiries. - Assist customers with account, benefits, services, and other healthcare-related questions. - Verify customer information and follow established processes and procedures. - Provide accurate and easy-to-understand information to customers. - Identify customer concerns and provide appropriate solutions. - Handle sensitive or difficult customer situations with patience and professionalism. - Document customer interactions and update information accurately in the system. - Escalate complex concerns to the appropriate department when necessary. - Protect customer information and follow proper privacy and confidentiality procedures. - Meet established customer service, quality, productivity, and attendance standards. Qualifications: - At least 6 months of BPO experience, OR College Graduate with no BPO experience - Good to Excellent English communication skills - Customer-service oriented - Strong listening and comprehension skills - Strong communication and problem-solving skills - Willing to work onsite - Willing to work on a shifting schedule - Willing to undergo training and learn healthcare-related processes - Healthcare or medical experience is an advantage but not required, subject to account requirements Skills & Competencies: - Excellent verbal and written communication - Active listening and customer empathy - Strong customer service skills - Problem-solving and critical-thinking abilities - Patience and professionalism when handling customer concerns - Attention to detail and accuracy - Basic computer and system navigation skills - Ability to multitask and manage different customer concerns - Adaptability in a fast-paced BPO environment - Ability to follow processes and procedures - Professionalism and confidentiality when handling customer information Benefits & Compensation: - Competitive salary package - Paid training – learn the healthcare process while being compensated - HMO coverage - 13th Month Pay - Government-mandated benefits - Paid leaves - Career growth opportunities - Skills development and continuous training - Supportive work environment - Opportunity to gain experience in the Healthcare BPO industry - Stable career opportunity with opportunities for professional development