Customer Support Representative
Job Summary
Afni Philippines is looking for Customer Support Representatives to provide excellent customer service at our SM Fairview site. Successful candidates will enjoy competitive pay, performance incentives, and comprehensive healthcare benefits. We are seeking individuals with solid BPO experience and strong communication skills to join our dynamic team.
Responsibilities
- Deliver excellent customer service
- Handle English-speaking accounts
- Comply with information security measures
Required Skills
- 12 months BPO experience
- Strong communication skills
- Strong comprehension and learning agility
Job Details
Position: Customer Support Representative (CSR)
Responsibilities:
- Use customer interaction skills to deliver excellent customer service.
- Handle English-speaking accounts (US/UK/AU).
- Work in a paperless environment with stringent compliance to information security measures.
Requirements:
- At least 12 months of BPO experience handling English-speaking accounts (US/UK/AU)
- At least a high school diploma
- With strong communication skills (conversational, confident, spontaneous, relational)
- Strong comprehension and learning agility
- Able to work in a paperless environment with stringent compliance to information security measures
- Must be able to provide NBI clearance before the start date
Benefits:
- Up to PHP 24,000 monthly
- PLUS up to PHP 9,000 monthly performance incentives (credited between payrolls week)
- Uncapped commissions (on selected programs)
- Up to 4 HMO Dependents for FREE
- PHP 10,000 Annual Medical Reimbursement
- Life Insurance
- Paid Leaves
- Paid Training
- Unlimited growth opportunities