Key Account Specialist

Key Responsibilities: - Acquire and maintain strong, strategic relationships with key clients, decision-makers, and both offline and online merchant partners. - Gain deep insight into client goals to deliver tailored solutions, manage conflicts, and resolve client issues professionally. - Collaborate closely with internal teams (technical support, product development, customer service, and back-office operations) to ensure seamless service delivery and system uptime. - Onboard and support merchant partners for services including bill payment, mobile load, ticketing, and e-wallet top-ups. - Track key account metrics, monitor sales performance, spot growth opportunities, and drive revenue through upselling and cross-selling strategies. Qualifications: - Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. - Experience: 3–5 years of experience in a sales or customer service role, preferably within the electronic service provider or fintech industry. - Domain Knowledge: Strong familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems) and understanding of fintech transaction workflows. - Core Competencies: Proven ability to manage multiple client accounts simultaneously, with strong analytical thinking, problem-solving, and sales performance tracking skills. Key Skills & Competencies: - Relationship Management: Exceptional ability to manage high-value client portfolios, develop account strategies, and nurture long-term, profitable partnerships. - Technical & Industry Aptitude: Deep knowledge of mobile wallets and adaptability in a fast-paced, tech-driven environment. (Knowledge of merchant APIs and POS integration is a strong advantage). - Analytical Skills: Capability to evaluate account performance, identify market trends, and continuously optimize account management processes. Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM