Customer Service Associate
Job Summary
Metacom Careers is seeking a Customer Service Representative to handle customer inquiries via phone, chat, and other channels while providing accurate solutions. The ideal candidate must be a college graduate, possess good English communication skills, and be ready to work onsite on a shifting schedule. The role offers a competitive salary package, paid training, HMO, and various career growth opportunities.
Responsibilities
- Handle customer inquiries via phone or chat
- Resolve customer issues professionally
- Meet quality and satisfaction targets
Required Skills
- College Graduate
- Good English communication
- Basic computer skills
Job Details
Customer Service Representative
We’re looking for motivated and customer-focused individuals to join our team.
Job Responsibilities:
- Handle customer inquiries through phone, chat, or other communication channels.
- Provide accurate information and solutions to customer concerns.
- Assist with account, billing, product, or service-related inquiries.
- Resolve customer issues professionally and efficiently.
- Maintain a positive and professional customer experience.
- Document customer interactions and update account information.
- Meet quality, productivity, and customer satisfaction targets.
Qualifications:
- College Graduate - No Experience Required
- Good English communication and interpersonal skills.
- Customer-focused and willing to work in a fast-paced environment.
- Basic computer and navigation skills.
- Customer-service oriented and willing to work onsite.
- Willing to work on a shifting schedule.
What We Offer:
- Competitive salary package
- Paid training
- HMO and healthcare benefits
- Government-mandated benefits
- 13th Month Pay
- Career growth opportunities
- Incentives and employee rewards
- Supportive and professional work environment