Customer Service Representative

Key Responsibilities: - Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. - Provide accurate information about products, services, policies, and procedures. - Resolve customer complaints and issues efficiently while maintaining customer satisfaction. - Process orders, returns, exchanges, and account updates as needed. - Document customer interactions and maintain accurate records in the company database or CRM system. - Escalate complex issues to the appropriate department when necessary. - Follow up with customers to ensure concerns have been resolved. - Meet established performance metrics, including response times, customer satisfaction scores, and productivity goals. - Collaborate with team members and other departments to improve customer service processes. - Stay informed about company products, services, and updates. Qualifications: - High school diploma or equivalent; associate's or bachelor's degree preferred. - Previous experience in customer service, call center, retail, or a related field is an advantage. - Strong verbal and written communication skills. - Excellent interpersonal and problem-solving abilities. - Ability to remain calm and professional in challenging situations. - Proficiency in Microsoft Office and customer relationship management (CRM) software. - Strong organizational and multitasking skills. - Ability to work independently and as part of a team. Preferred Skills: - Experience handling customer complaints and conflict resolution. - Familiarity with customer support platforms and ticketing systems. - Ability to adapt to changing priorities in a fast-paced environment. - Strong attention to detail and accuracy.