Customer Service Support
Job Summary
The Customer Service Support role is responsible for handling customer service concerns, encoding data into the GGC system, and coordinating with service centers for Hyundai VisMin. The position involves validating customer issues through phone troubleshooting, processing warranty claims, and preparing sales invoices. Candidates should have relevant customer service experience and strong communication skills.
Responsibilities
- Receive, process, and encode service concerns into the GGC system
- Validate customer concerns regarding defective units via phone troubleshooting
- Coordinate parts and repairs for in and out-of-warranty items
- Consolidate and prepare Hyundai parts sales invoices
Required Skills
- 1-2 years of experience as customer service representative
- Proficiency in Microsoft Office Suite
- Basic technical and product troubleshooting
- Strong verbal and written communication skills
Job Details
Key Responsibilities:
- Responsible for receiving and processing service concerns from assigned authorized service centers, accurately encoding them into the GGC system, and continuously monitoring, updating, and coordinating these concerns with designated service centers for Hyundai VisMin to ensure timely resolution.
- Responsible for validating customer concerns about defective units through phone troubleshooting.
- Responsible in coordinating person in charge for the parts needed in the service concern
- Conduct calls to customers for the possible repairs under an in and out-of-warranty and prepare purchase order.
- Coordinate in-store for the schedule and approval of pull-out units from dealers and ASC
- Responsible for encoding installed Hyundai Units for warranty claims
- Responsible for consolidating and preparing Hyundai Parts sales invoices to facilitate payment processing
- Perform assigned task from time to time
QUALIFICATION:
- Open for Undergrad, senior high, or high school grad with at least 1-2 years of experience as a customer service representative or any related
- Experience working with diverse customer bases across multiple channels (phone, email, chat, social media)
- Preferably can speak dialect in Vismin area
- Proficiency in Microsoft Office Suite (Excel, Word, PPT)
- Basic troubleshooting for technical or product-related issues
- Adaptability to fast-paced and changing environments
- Strong verbal and written communication skills
- Active listening and empathy in customer interactions
Benefits
- Vacation Leave
- Sick Leave
- Bereavement Leave
- HMO
- Performance Appraisal
- Company Outing
- Employee Discount
- Christmas Package
Work Schedule
- Monday - Saturday
- 8am-5pm