Cantonese Customer Service
Job Summary
We are looking for a remote Cantonese-speaking Customer Service Representative currently residing in the Philippines to handle inbound and outbound support channels. The role involves assisting customers with inquiries, billing, and general support while ensuring a positive experience. Candidates must be proficient in Cantonese and English, comfortable working independently, and equipped with a stable internet connection and personal computer.
Responsibilities
- Handle inbound and outbound customer interactions across support channels
- Provide professional support in Cantonese and English
- Resolve customer concerns and document interactions
- Meet quality, productivity, and customer satisfaction goals
Required Skills
- Proficient in Cantonese and strong English communication
- Customer service or BPO experience is an advantage
- Strong problem-solving and customer-focused skills
- Reliable internet connection and personal computer for WFH/BYOD setup
Job Details
Job Responsibilities:
- Handle inbound and outbound customer interactions through phone, chat, email, and other support channels.
- Provide professional customer support in Cantonese and English.
- Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Communicate clearly, accurately, and professionally with customers from diverse backgrounds.
- Document customer interactions and resolutions using company systems and tools.
- Escalate complex or unresolved concerns when necessary.
- Meet established quality, productivity, attendance, and customer satisfaction goals.
- Build customer trust and loyalty through excellent service and effective problem resolution.
- Perform other duties as assigned to support business and operational needs.
Qualifications:
- Proficient in Cantonese with strong English communication skills, both verbal and written.
- Customer service or BPO experience is an advantage.
- Fresh graduates and candidates without BPO experience are welcome to apply, provided they meet the language requirements.
- Strong communication, customer service, and problem-solving skills.
- Customer-focused, adaptable, and comfortable working independently.
- Comfortable working in a remote/WFH environment.
- Must have a reliable and stable internet connection.
- Must have a personal computer/laptop that meets the required technical specifications.
- Willing to work on a BYOD (Bring Your Own Device) setup.
- Must be willing to work the required shift schedule, including weekends or holidays if applicable.