Customer Service Representative
Job Summary
We are seeking a Customer Service Representative with experience in insurance or BPO to handle U.S. customer inquiries regarding home loans. The ideal candidate must be a college graduate, available to start immediately, and willing to work onsite in Alabang. Responsibilities include resolving customer concerns efficiently, maintaining high service standards, and documenting interactions accurately.
Responsibilities
- Handle customer inquiries via phone, email, or other channels
- Provide accurate information regarding customer concerns and account details
- Resolve customer issues professionally and efficiently
- Document customer interactions and resolutions accurately
Required Skills
- Bachelor's degree in any field
- 2+ years home loan insurance experience or 5+ years BPO customer service experience
- Good communication skills for supporting U.S. customers
- Ability to work onsite at Alabang Town Center
Job Details
QUALIFICATIONS
- Graduate of a four-year college course; bachelor’s degree in any field.
- At least 2 years of home loan insurance experience. OR 5 years of solid BPO customer service experience.
- Must be available to start as soon as possible.
- Willing to work onsite at Alabang Town Center.
BASIC RESPONSIBILITIES
- Handle customer inquiries regarding home loan through phone, email, or other communication channels.
- Provide accurate information and assistance regarding customer concerns, account details, and service requests.
- Resolve customer issues professionally and efficiently while ensuring customer satisfaction.
- Document customer interactions, concerns, and resolutions in the appropriate systems.
- Follow established procedures, client policies, and quality standards.
- Maintain professionalism and deliver excellent customer service when supporting U.S. customers.