Collections Specialist

Key Responsibilities Conduct outbound collection calls to customers with past-due accounts. Send collection follow-ups and payment reminders through email and phone communications. Negotiate payment arrangements and assist customers in bringing accounts current. Handle inbound account inquiries and provide excellent customer service. Maintain accurate account notes and customer records in CRM systems. Meet collection and productivity targets while delivering a positive customer experience. Qualifications Minimum of 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles. Proven experience handling outbound collection calls and account resolution. Strong English communication skills, both verbal and written. Experience negotiating payment plans and managing delinquent accounts. Proficient in CRM platforms, Microsoft Office, and email communication tools. Ability to work efficiently in an onsite office environment. Experience supporting US-based customers is highly preferred. What We're Looking For Strong communication and negotiation skills. Customer-focused and solution-oriented mindset. Ability to manage multiple accounts and follow-ups effectively. Detail-oriented, organized, and results-driven. Comfortable working in a fast-paced environment. Work Location Unit 4, 3F RDC Building, E. Jacinto St., Clark Freeport Zone 2023, Pampanga Onsite Position Work Schedule Open to US Time Zone working hours Open to flexible schedules Open to split rest days