Outbound Agent
Job Summary
The Outbound Agent contacts customers for U.S. car dealerships to inform them of recommended vehicle maintenance and schedule service appointments. The role focuses on customer engagement, appointment setting, and delivering a professional customer experience. It requires making outbound calls, handling inquiries, and encouraging service bookings.
Responsibilities
- Make outbound calls to customers
- Inform customers about maintenance
- Coordinate appointment schedules
- Answer basic inquiries
- Encourage service bookings
Required Skills
- Customer engagement
- Appointment setting
- Professional communication
- Objection handling
Job Details
The Outbound Agent is responsible for contacting customers on behalf of car dealerships across the United States to inform them of recommended or upcoming vehicle maintenance and schedule convenient service appointments. The role focuses on customer engagement, appointment setting, and delivering a professional customer experience.
Responsibilities:
- Make outbound calls to customers using dealership-provided contact lists.
- Inform customers about recommended maintenance, upcoming service intervals, and routine vehicle servicing.
- Coordinate appointment schedules based on customer availability and dealership operating hours.
- Answer basic service-related inquiries and handle customer objections professionally.
- Encourage customers to book service appointments at their preferred dealership.