Customer Service Representative
Job Summary
Handle US inbound hotline calls for a BPO logistics account to assist customers with inquiries and provide timely, accurate support. The position requires working a US shift schedule on-site at McKinley Hill, Taguig City. Candidates should ideally have BPO experience, good spoken English, and computer literacy.
Responsibilities
- Handle US inbound hotline calls for a BPO logistics account
- Assist customers with inquiries
- Provide timely and accurate support
Required Skills
- Good spoken English
- Computer literate
- At least 6 months BPO experience preferred
Job Details
Position Review: Handle US inbound hotline calls for a BPO logistics account, assisting customers with inquiries and providing timely, accurate support.
Key Requirements:
- At least 6 months of BPO experience is acceptable; 1 year is preferred but not required.
- Applicants with no BPO experience may still be considered if they meet at least three minimum requirements below.
- Good spoken English.
- Must live within a sustainable commuting distance of the office (typically around 1 to 1.5 hours)
- Computer literate
Work Schedule & Location:
- US shift schedule, starting from 9:00 PM Manila time onwards.
- Shifting schedule; rest days may fall on weekends or weekdays.
- 100% on-site at McKinley Hill, Taguig City.
Employment Informations:
- Salary package: ₱26,000-₱28,000 maximum total package.
- Night differential: 10%
- HMO available after regularization, after 6 months.
- Final interviews may be scheduled on the same day or the following day via Microsoft Teams or Zoom
MONTHLY SALARY: ₱ 26,000 - ₱ 28,000