Customer Service Representative
Job Summary
We are looking for a Customer Service Representative with 1 year of BPO experience to handle insurance-related inquiries and claims. You will be responsible for providing policy information, resolving customer concerns, and meeting performance targets in a fast-paced, shifting environment.
Responsibilities
- Handle insurance inquiries and claims
- Maintain customer interaction records
- Coordinate with claims department
- Meet performance targets (CSAT, AHT)
Required Skills
- 1 year BPO experience
- Excellent English communication
- MS Office proficiency
- Problem-solving and empathy
Job Details
JOB RESPONSIBILITIES:
- Handle inbound and outbound inquiries related to insurance policies, claims, and coverage.
- Assist customers in understanding policy terms and processing requirements.
- Maintain accurate records of customer interactions and transactions in our database.
- Coordinate with the claims department to ensure timely resolution of customer concerns.
- Meet and exceed individual and team performance targets (CSAT, AHT, and Quality).
QUALIFICATIONS:
- At least 1 year of solid BPO experience is required (Insurance or Healthcare background is a plus but not mandatory).
- At least a High School Graduate (Old Curriculum) or Senior High School Graduate (K-12).
- Excellent English communication skills (Verbal and Written).
- Proficient in MS Office and basic computer navigation.
- Must be willing to work onsite in Quezon City.
- Amenable to shifting/night shift schedules, including weekends and holiday.
- Strong problem-solving skills and a high level of empathy.