Taiwanese Customer Service Representative
Job Summary
The Customer Service Representative (CSR) is responsible for managing customer inquiries and processing orders via phone, email, and online chat. This role requires Taiwanese Nationals who are proficient in basic English and capable of handling customer disputes professionally. The position offers flexible working arrangements with options for both remote work in Taiwan or on-site work in Cebu, Philippines.
Responsibilities
- Manage customer inquiries via phone, email, and chat
- Process orders and oversee billing
- Resolve customer disputes and complaints
- Maintain product and service knowledge
Required Skills
- Taiwanese National
- Basic English proficiency
- Computer literacy
- Problem-solving and multitasking
- Attention to detail
Job Details
Job Responsibilities:
- Maintain broad knowledge of all company products, services and promotions.
- Accurately capture customer information.
- Follow communication procedures, guidelines and policies.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Process customers’ orders.
- Take orders, determine charges, and oversee billing or payments.
- Provide customer additional information or explain services.
- Discuss products offered and ensure customer satisfaction.
- Assist customers effectively by solving customer disputes.
- Tactfully handle confrontational/complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Qualifications:
- Taiwanese National.
- Basic English proficiency (written or verbal).
- Computer savvy.
- Self-reliant and goal-oriented.
- Detail-oriented with a high degree of accuracy.
- Capable of working with less supervision and ability to multitask.
- Ability to tactfully handle stressful and difficult situations.
- Possess strong problem-solving skills.
- Willing to learn and be trained.
- No experience required (Experience is an advantage).
Benefits/Work Conditions:
- Flexible working hours (8 hours/day).
- Opportunity for permanent employment after 3-month training.
- Overtime pay.
- Promotion and professional development opportunities.
- On-site benefits: Accommodation, visa support, and HMO (Health Insurance).