Technical Customer Service Rep
Job Summary
Provide technical support to customers across various communication channels like phone, email, and chat. Diagnose and resolve technical product issues while ensuring a smooth user experience. Collaborate with cross-functional teams to handle complex escalations and maintain accurate interaction records.
Responsibilities
- Provide multi-channel technical support
- Diagnose and resolve product issues
- Assist with product features
- Collaborate on complex escalations
- Maintain interaction records
Required Skills
- Tesda NCII Certificate
- English communication
- Problem-solving
- Technical support experience
- Call center operations
Job Details
Responsibilities:
- Provide technical support for customers via phone, email, or chat.
- Diagnose and resolve technical issues related to products or services.
- Assist customers in understanding product features and functionality.
- Collaborate with other teams to escalate and resolve complex problems.
- Maintain detailed records of customer interactions and inquiries.
Requirements:
- Tesda NCII Certificate.
- Bachelor’s degree in a relevant field or equivalent experience.
- 0–2 years of experience in customer service or technical support.
- Strong communication skills in English.
- Exceptional problem-solving abilities.
- Proficient in technical skills and call centre operations.
- Strong work ethic and ability to work as a team player.
- Excellent organizational and interpersonal skills.