Customer Service Representative

What Success Looks Like in This Role: In your first 30–60 days, you will: - Confidently handle customer interactions related to ANZ and domestic accounts with accuracy and professionalism - Navigate systems efficiently while maintaining high attention to detail - Demonstrate strong listening and communication skills to resolve customer concerns effectively - Consistently meet quality and productivity benchmarks set by the team By 90 days, you will: - Independently manage customer concerns with minimal supervision - Maintain strong performance metrics (CSAT, AHT, QA scores) - Contribute to a positive and collaborative team environment Key Responsibilities: - Provide timely and accurate support to customers regarding ANZ and domestic account concerns - Assist customers with account inquiries, transactions, and general support concerns - Use available tools and resources to investigate and resolve customer issues effectively - Communicate clearly and professionally across all customer touchpoints - Ensure customer satisfaction through excellent service and problem resolution What We’re Looking For: - No call center experience required - High School / Senior High School graduate - C1 English communication level - Willing to work onsite in Silver City - Comfortable working on a shifting schedule - Strong communication and problem-solving skills