Customer Service Representative
Job Summary
The Customer Service Representative will manage customer inquiries, process orders, and handle complaints. This role involves recording customer information and verifying order specifications against company standards. The ideal candidate maintains effective communication to assist clients with products and payment terms.
Responsibilities
- Manage customer inquiries and concerns
- Record customer data and order specifications
- Process quotations and Job Orders
- Handle complaints via various channels
Required Skills
- Clear communication skills
- Customer service experience
- Flexibility and proactivity
Job Details
Job Requirements:
- Graduate of any course or Undergrad with experience in Customer Service.
- Possess clear communication skills.
- Must be active and flexible.
Responsibilities:
- Manage customer's inquiries and concerns, introduces the products, terms and conditions, mode of payments.
- Record customer information.
- Acquire's order specifications.
- Counter checks if applicable to VPPC standard unit of measurement.
- Receives complaints and requests via phone calls, emails or personal communication.
- Generate quotations and Job Orders.