Non-Voice Customer Service Rep
Job Summary
We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. You will deliver professional assistance without using the phone. This role requires strong written English and the ability to work onsite.
Responsibilities
- Respond to inquiries via chat or email
- Resolve customer issues efficiently
- Maintain service quality and metrics
- Document interactions accurately
Required Skills
- Strong written English communication
- Basic computer skills
- Multitasking ability
- Customer-focused mindset
Job Details
Responsibilities:
- Respond to customer inquiries via chat or email
- Provide accurate information about products, services, or accounts
- Resolve issues efficiently and professionally
- Document all interactions in the system
- Escalate complex concerns to supervisors
- Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on non-voice processes and platforms
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong written English communication
- Detail-oriented, solution-driven, and customer-focused
- Basic computer skills and multitasking
- Willing to work onsite in Metro Manila