Field Support Specialist
Job Summary
The Field Support Specialist is responsible for overseeing the setup and operational launch of new centers. This role involves business development, staff training, and ensuring compliance with operational standards. Additionally, the role provides ongoing support for centre programmes and parent engagement.
Responsibilities
- Manage setup and logistics of new centers
- Develop SOPs for franchise operations
- Provide on-site training and operational guidance
- Monitor standards via regular centre visits
- Support parent engagement and enrollment
Required Skills
- Diploma or Degree in relevant field
- Experience in education or centre operations
- Business development capability
- Strong communication and training skills
- Ability to work weekends and field-based roles
Job Details
Job Description
- Lead the setting up of new centres, overseeing all aspects of operational planning, logistics, and staffing to ensure a smooth and successful launch.
- Reaching out / Business develop to potential franchisee.
- To support develop SOP for setting up new centre with the goal of using these guidelines for future franchise training and expansion.
- Provide on-site support during centre opening and initial operations to ensure smooth rollout.
- Support the implementation and daily running of centre programmes.
- Conduct training and on-site guidance for franchisees and centre staff on programme delivery and operational procedures.
- Carry out regular centre visits to check programme delivery, operational standards, and compliance requirements.
- Support parent engagement, including programme explanation, enrolment support, and handling routine enquiries when needed.
- Coordinate day-to-day matters between franchisees and HQ and submit basic visit or progress reports.
- Perform other duties as assigned by management.
Requirements
- Diploma or Degree in a relevant field.
- Experience in education, training, or centre operations is preferred.
- Familiarity with tuition or enrichment centre operations is an advantage.
- Conduct on-site operational support and training activities for franchisees and engaging with parents.
- Willing to perform field-based work, including centre visits and weekend support.