Customer Service Representative
Job Summary
The Customer Service Representative will handle inbound and outbound inquiries and provide administrative support to Australian property managers. The role involves coordinating maintenance requests, scheduling inspections, and maintaining accurate property records. Candidates are expected to deliver professional customer service while working onsite in Pasig City.
Responsibilities
- Manage customer inquiries via phone, email, and chat
- Provide administrative support to property managers
- Coordinate maintenance and inspections
- Maintain accurate property and tenant records
Required Skills
- 1+ year BPO/Administrative experience
- Excellent English communication
- Proficiency in MS Office and Google Workspace
- Strong organizational and multitasking skills
Job Details
Job Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Provide administrative support to Australian property managers
- Coordinate maintenance requests with tenants and contractors
- Schedule property inspections and appointments
- Update tenant, property, and maintenance records
- Prepare documents and perform data entry with accuracy
- Deliver excellent customer service while maintaining professionalism
Qualifications:
- At least 1 year of BPO Customer Service or Administrative experience
- Property Management experience is an advantage but not required
- Excellent verbal and written English communication skills
- Strong organizational and multitasking skills
- Proficient in Microsoft Office and Google Workspace
- Detail-oriented, proactive, and customer-focused
- Willing to work onsite in Pasig City